Q&A
1. Services and Delivery
The Company delivers the Services on the Platform to the deadline agreed with the Customer. Upon delivery of the Services, the Customer is entitled to two revisions of the Services free of charge. After the second revision, requests made by the Customer for work to be carried out on the Services delivered and revised will be billed at a separate rate. The Company will inform the Customer of the price before commencing the work. Free revision of Services delivered does not include any incorporation of new ideas of the Customer. Delivery of the Services is made in a .ppt or .pptx file or in any other formats specified by the Customer when placing an order, and will be available immediately after approval of the slides.
2. Payment
When Services are purchased on a case–by–case basis, the Customer pays per delivery. Payment for the Services falls due immediately upon the Customer’s approval of the slides on the Platform, or upon the Company’s third attempt to contact the Customer to have the Services and/or revisions approved, as the case may be.
3. Customer’s Obligations
The Customer shall cooperate with Slioto in matters relating to the Services. Customer shall appoint a Customer employee to serve as the primary contact. The Customer shall respond timely to Slioto requests necessary to perform the Services. The Customer shall provide the necessary information for Slioto to be able to carry out the Services. The Customer shall obtain and maintain all necessary licenses to any content provided and shall comply with applicable law in this regard.
4. Availability of Services
Slioto offer a smooth and reliable service but gives no guarantee, and does not warrant, that the Services and the Platform will be free of fault or that the Platform will be uninterrupted. If a fault does occur, the Customer may report it to Customer Services, and the Company will attempt to correct the fault as quickly as possible
5. Formation of Contract
The Company offers various services, i.e. touchup, makeover and redesign of slides based on drafts provided by the Customer as described on the Platform. The Company’s Services are provided either on a case–by–case basis as ordered by the Customer. The Customer places an order to send draft slides containing text and/or graphics.
